Vemicraft – Privacy Policy

Effective Date: 27th of December, 2025
Last Updated: 27th of December, 2025

This Privacy Policy explains how Vemicraft (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you use our website, forums, online store, Minecraft server, Discord server, and related services (“Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Account Information

Minecraft username and UUID
Website or forum username
Email address

Technical Information

IP address
Login timestamps
Browser and device information
Cookies and similar technologies

User Content

Forum posts and messages
In-game chat logs
Support tickets and communications

Transaction Information

Purchase history
Payment confirmation data
(We do not store full payment or card details.)

2. How We Use Your Information

We use collected information to:

Provide and operate the Services
Manage user accounts and authentication
Process purchases and deliver Virtual Items
Moderate content and enforce rules
Prevent fraud, abuse, and security threats
Communicate service-related updates
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, or GDPR-covered regions, we process personal data under the following legal bases:

Performance of a contract (providing access to the Services)
Legitimate interests (security, moderation, fraud prevention)
Legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep users logged in
Improve website functionality
Enhance security
Collect anonymous analytics

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Sharing and Third Parties

We do not sell personal data.

We may share limited data with:

Payment processors (for transaction handling only)
Hosting providers and infrastructure services
Legal authorities where required by law

All third parties are required to handle data securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary to:

Operate the Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Data may be anonymised or deleted once no longer required.

7. International Data Transfers

Vemicraft operates from Australia.

Your data may be processed or stored in Australia or other countries. By using the Services, you consent to international data transfers with appropriate safeguards in place.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable

GDPR users also have the right to lodge a complaint with a data protection authority.

Requests can be made using the contact details below.

9. Children’s Privacy

Our Services are not directed at children under the age required by local law.

We do not knowingly collect personal data from children without parental consent. If you believe a child has provided personal data, contact us and we will remove it.

10. Data Security

We take reasonable measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

However, no online service can guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions, data requests, or concerns, contact Vemicraft via:

Support Email: [email protected]

Contact Form: https://vemicraft.com/support/tickets/submit/

Privacy Policy